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Spring 2017


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Santee Cooper residential customers more satisfied than utility customers nationally

According to a 2016 survey conducted by MarketSearch, residential customers gave Santee Cooper an overall customer satisfaction score of more than 97 percent. This was higher than the national average of around 90 percent.

Other high marks for Santee Cooper came in quality of electric power at 99 percent of customers satisfied, restoring power quickly after outages and keeping power outages to a minimum, both at nearly 98 percent satisfaction.

Santee Cooper customers say they are 99 percent satisfied with Santee Cooper’s quick responses to questions and problems and 96 percent satisfied with the utility’s care for customers. Santee Cooper is also particularly strong with respect to rates, customer service and reliability.

MarketSearch President Frank Brown said he sees a consistently high level of satisfaction, year in and year out, with Santee Cooper residential customers.


Demolition of Jefferies Generating Station

Santee Cooper awarded the contract for the demolition of Jefferies Generating Station near Moncks Corner to DEMCO Inc. in February and work is ongoing.

The dismantling of Jefferies’ two 300 ft. stacks will take place through June. Because of the proximity of transmission lines, the hydroelectric station and the Tailrace Canal, the stacks are being disassembled mechanically from the top down using a hydraulic tool, called a stack muncher, for crushing and cutting the stacks’ concrete columns and brick liners.

The turbine building is also being dismantled and will be followed by the boilers and cooling towers from July through December. The warehouse area will be demolished in January 2018.

Crews are scheduled to work five days a week, 10 hours a day (during daylight hours), and noise from the site is expected to be minimal. Once the demolition is completed, the ground will be layered with soil, graded and covered with grass. The process is expected to be complete in the winter of 2018.

Jefferies Generating Station’s two coal-fired units were retired Dec. 31, 2012, and two oil-fired units were retired Oct. 1, 2015. The Jefferies hydroelectric units will continue to operate.


Green Power and RBC Heritage: A perfect pairing for nine years

Palmetto Electric Cooperative and Santee Cooper once again teamed up with the RBC Heritage Presented by Boeing to power the 2017 tournament with 100 percent Green Power, making the RBC Heritage and Green Power the perfect pairing for the environment and South Carolina for nine years in a row.

RBC Heritage purchased Santee Cooper Green Power from Palmetto Electric Cooperative for the duration of the 2017 tournament, which was held April 10-16 at Harbour Town Golf Links on Hilton Head Island. The tournament was the first major Green Power event in the state, back in 2009.

Santee Cooper generates Green Power from clean, renewable energy sources including landfill biogas, solar power and wind power within South Carolina. In fact, in 2001 Santee Cooper became the first utility to generate Green Power and offer it for sale in South Carolina, and Palmetto Electric Cooperative signed on as one of the first cooperatives in the state to offer Green Power to its members.