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Santee Cooper Cares (from the new kid)

Two of the smiling faces behind the pleasant and helpful voices at the Santee Cooper Customer Care Center are (from left) Customer Service Representative III Catherine Floyd and Customer Service Representative III Jessica Richardson.

I’ve been working here at Santee Cooper for just more than a month now. The main thing I’ve learned right from the beginning is, Santee Cooper cares. It cares that its people are the right people and that they treat people right. 

The same position had opened up about five years ago. I was told then they were going to hire from within. Then, I thought, “That’s a good company. They take care of their people.” Shortly after that, I went to work at United Way of Horry County where I learned not only did Santee Cooper take care of their people, but they have good people. 

I was the marketing director at United Way and responsible for coordinating our Day of Caring, a day where 300 volunteers work in projects at nonprofit organizations around the county. One-third of our volunteers came from Santee Cooper. One hundred volunteers from one company alone and all of them were happy to do whatever we needed.
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Put the Freeze on Fraud

June 13, 2018   By Jessica Yourko in Customer Care

Santee Cooper offers pre-payment of your residential or commercial account which may lessen the chance you’ll get a scam call from a crook demanding immediate payment of your power bill.

Sophocles, the ancient Greek dramatist, once said, “Rather fail with honor than succeed by fraud.”

While most people tend to live by this motto, there seems to be a few who didn’t get the memo. Examples include crooks calling businesses and demanding payment, and encouraging customers to buy pre-paid cards to pay their bills. Scammers are always attempting to put the heat on you this time of year.  Unfortunately, these criminals are usually trying to swindle you out of your money and get themselves a quick payday.

As a business owner, we hope you are never surprised if your electric account is past due. We issue monthly bills with due dates and send out late notices if you happen to fall behind. We also make automated courtesy calls to notify you that your account needs some attention.

Be very suspicious of anyone demanding immediate payment. That is not how we do business.

Typically, people who are... Continue Reading >>

Do the Easy Thing

January 31, 2018   By Jessica Yourko in Customer Care

Santee Cooper offers customers many ways to pay.

When’s the last time you walked into your utility to pay your electric bill?

For me, it’s probably been at least 10 years. My local retail office is across town and can be difficult to get to at times.

Honestly, I’m just busy and taking the time to drive even a few miles out of my way isn’t a smart option for me. I’ve made telephone payments, used auto draft and snail mail, but paying online has always been so much more convenient. However, this option doesn’t work for everyone.

Knowing each customer is different and has individual needs, Santee Cooper is constantly searching for ways to add more convenient payment options. Working with businesses in the communities we serve and creating a payment partnership beneficial to everyone, especially our customers, is the right thing to do.

Did you know that every branch of Anderson Brothers Bank in Horry and Georgetown counties will gladly accept... Continue Reading >>

It’s getting hot out there

July 12, 2017   By Jessica Yourko in Customer Care

For Santee Cooper customers who qualify, a shiny new energy-efficient heat pump can be financed by Santee Cooper and lower your monthly energy cost.

In true South Carolina fashion, it’s getting hot out there.

While we have experienced milder than usual temps earlier this year, the heat index and humidity have steadily been on the rise.

I was hoping my heat pump would get a little break this summer considering how pleasant this last winter and spring were. Unfortunately, if I want to stay cool and comfy that doesn’t look like it is going to be the case. However, I put in a new heat pump a few months ago and everything is brand new and in good working order.

How is your heat pump? Is it time for an upgrade? 

Did you know that Santee Cooper offers loans for high-efficiency electric heat pumps with an interest rate of only 2.25 percent? 

Did you know that your loan payment can be added to you monthly electric bill?

You didn’t?

You can apply for a loan ranging from $500 to $20,000, with a 60-month... Continue Reading >>

Time for a tuneup

March 29, 2017   By Jessica Yourko in Customer Care

Regular heat pump maintenance can add service life to your unit and is particularly benefit in the salty air found along the Grand Strand.

Spring has sprung.  It is time for naps in the hammock and picnics in the park.

Looking at the weather forecast for the upcoming week, it is safe to assume that warm weather is in our very near future.

Fortunately for us, winter was short (maybe even nonexistent) this year. This past weekend was absolutely gorgeous and I found myself caught up in the familiar struggle of “do I?” or “don’t I?” I am sure you probably wrestled with it a little as well. Do I turn on my air conditioning and cool the house a little quicker or don’t I? Should I just open the windows and let the breeze blow through?

Trying to hang on to lower electric bills for a little longer, we decided on the open window option. 

Recognizing that temps are just going to rise and your a/c will be operating at full speed very soon, right now is the time to call your HVAC (heat pump) company and schedule a spring tuneup... Continue Reading >>