Santee Cooper COVID-19 Response

We at Santee Cooper want you to know your health and safety are our priority.


Public health advocates encourage all of us to practice “social distancing” to help limit the spread of COVID-19. With that in mind, Santee Cooper encourages you to use our online tools to manage your account. Our retail offices will open June 1 with social distancing guidelines and extra cleaning practices in place. In the meantime, our drive-through is open.

MEL

MEL

Pay your bill online!

Learn More
Set Up a Payment Plan

Set Up a Payment Plan

Chat Online or call 1-800-804-7424

Learn More
Budget Billing

Budget Billing

Pay the same amount toward your electric bill every month.

Learn More

Need Help Paying Your Bill?

If you are a homeowner who needs help paying your bill, the Low-Income Home Energy Assistance Program may be able to help. SC211.org lists local agencies that offer assistance.

Small Businesses may be able to find help through the CARES Act.

Frequently Asked Questions

We know this is a difficult time and we understand our customers may be having some financial hardship right now. We’re here to help. We encourage you to pay what you can so you don’t get too far behind. If you are having trouble paying your bill, please contact us so we can work together on a payment plan. If you need community assistance, visit SC211.org or call 2-1-1.

Yes. You can make payments on www.MyEnergyLinkSC.com. We recommend you use your checking account and routing number to avoid fees.

  • Our drive-thru windows are open at this time.
  • If you have to go out to get necessities, go to checkout.santeecooper.com to find a nearby retailer where you can pay your bill.

We’re not disconnecting power until further notice if you cannot pay your bill. However, you will still be responsible for payment in the future. If you can, start by paying a portion of your bill. You should also contact us to let us know you’re having trouble. We can help put together a payment plan that works for your situation.

Small changes can make a difference. The weather has been mild, so consider turning off your A/C or heat and opening the windows. If you are using your heat pump, we recommend you keep your heat at 68 degrees or below and keep your air conditioning at 78 degrees or above. Turn your water heater down to 120 degrees. Turn off any lights you’re not using. You can find more energy-saving ideas here.

We know reliable power and water are crucial. Santee Cooper is taking numerous precautions to make sure the electricity and water production continues uninterrupted. We’ve increased cleaning at all of our facilities. We are staggering shifts and have many employees working from home. To try to keep our team healthy, we’re separating employees who physically come in our facilities. Crews are smaller, staggered and not allowed to mix. Those who have to come into close contact have personal protective equipment. We’re doing wellness checks when team members arrive at our facilities. And nonessential employees are not allowed into generating stations.

Follow us on Facebook, Twitter, LinkedIn and Instagram for the most up-to-date information on Santee Cooper. Sign up for our customer newsletter at the bottom of our website homepage. Visit our special COVID-19 customer page for more information.

Beware of Scams

It’s unfortunate, but some people see times like these as opportunities to take advantage of the vulnerable. Here are some tips to help avoid being scammed:
• We will never call and demand immediate payment over the phone.
• Never provide personal information such as your Social Security number or banking information unless you initiated the call and are confident you are speaking to the right person.
• If you think you’re being scammed, hang up and call us at 1-800-804-7424.

#SCKids Homeschool Help

Facebook Live Schedule

11 a.m.

  • Monday – Job Shadowing (High School)
  • Tuesday – Electrical Safety and/or Science Project (Elementary)
  • Wednesday – Nature from Old Santee Canal Park (All ages)
  • Thursday – Electrical Safety and/or Science Project (Elementary)

Questions?

This is the schedule until June 4. For June and July, there will be projects on Tuesdays only.

#SCKids Homeschool Help on Facebook Live

Here at Santee Cooper, we are:

  • Encouraging working from home for those who can.
  • Staggering shifts for generation, transmission and distribution crews.
  • Minimizing common gathering areas, sending crews directly to work sites.
  • Video and phone conferencing.

For email updates, sign up for our mailing list :

You can also check back on this page for updates.

Santee Cooper will continue to provide you reliable service with every effort to deter the spread of COVID-19. Thank you for being a Santee Cooper customer. 

More Useful Information

How We Keep The Power On

How We Keep The Power On

Self-isolating. Social distancing. Quarantine. Doing what we need to do to stop the spread of ...

Read more
10 Energy-Saving Activities for Social Distancing

10 Energy-Saving Activities for Social Distancing

We’ve all been stuck at home with nothing to do before, but this just feels different. As a child ...

Read more
Need help? Contact us.

Need help? Contact us.

We’re here to help. Email customercare@santeecooper.com or call 843-761-8000 in Berkeley County or 843-347-3399 in Georgetown and Horry counties.

Contact us