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Don’t fall for fraud calls


September 28, 2016   By Jessica Yourko in Customer Care

If you happen to receive a call and feel pressured, hang up and call one of our Customer Care representatives at 1-800-804-7424.

Does your phone ring day and night with numbers you don’t recognize? Mine does!

I will go ahead and admit it: I am a serial phone number screener. If I don’t recognize your number or if I am busy working, I am going to let the call go to voice mail.

Nine times out of 10, the caller doesn’t leave a message and when I do a quick Google search of the number, it indicates that the scammers are hard at work.

What are they looking for? Usually it’s money or some other personal identifying information they can use for financial gain.

Don’t fall for this scam

Recently, some of our customers have narrowly missed becoming victims to these types of predators.

Customers have received calls where the caller states they are with Santee Cooper and if a certain dollar amount is not paid within an hour, the recipient’s power will be interrupted. While some say the call sounds legit, once the caller threatens to terminate service without a money transfer, our customers hang up.

Remember, Santee Cooper will NEVER:

  1. Ask you to supply your credit card number unless you are applying for new service and require a security deposit
  2. Request banking information unless you initiate the conversation
  3. Email or text you and demand payment
  4. Ask you to pay through a money transfer or with a prepaid credit/debit card
  5. Make forceful demands for immediate payment and threaten to show up at your business or residence

If you happen to receive a call and feel pressured, hang up and call one of our Customer Care representatives at 1-800-804-7424. Do NOT use the number provided to you by the caller.

To learn more about fraud and find out how to stay safe, visit us here.