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Love Is In The Air

February 15, 2017   By Jessica Yourko in Customer Care

Santee Cooper prides itself on outstanding customer service at Retail service locations where you will find friendly, helpful people who consistently strive to not only meet, but exceed your expectations.

February is a special month.  While it may be short with only 28 days, it is packed full of observances.  February is American Heart Month, Black History Month, Great American Pie Month, National Bird Feeding Month, National Hot Breakfast Month, National Snack Food Month… and this list could go on for days. 

February is also considered the month of love with, of course, Valentine’s Day on Feb. 14. We buy cards, chocolates and flowers to show their affections to the ones they care about most.

At Santee Cooper, we love our customers. Although there are a million reasons why we love you, here a few ways we show it. We have:

  1. Five full-service retail offices and a call center staffed with highly skilled team members who can assist you Monday through Friday from 8 a.m. to 5 p.m.
  2. Online chat during business hours to answer your questions
  3. Different ways for you to pay your bills, so you can choose what works best for you
  4. A variety of energy conservation programs to help you save money and reduce your use of electricity
  5. Specially trained energy advisers who come out to your home and do home energy checkups at your request
  6. Civic-minded employees who volunteer in our communities to foster the Santee Cooper mission of helping to improve the lives of all South Carolinians
  7. Line workers, engineers and a host of other employees dedicated to meeting your needs
  8. A residential power reliability rate of 99.9955 percent, which means we do all we can to keep the lights on for you
  9. An average customer satisfaction rating of 97.4 percent among our residential and commercial customers groups
  10. Our CUSTOMER CARE GUARANTEE – A five point commitment to you, our customers

We’ll do our best to show you love every chance we get. To find out more about us or to send us a hello, visit us at or on our Facebook, Twitter, Instagram and LinkedIn pages. We look forward to hearing from you soon.