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Ready to spring into action

March 15, 2017   By Susan Mungo in Customer Care

This past Sunday, we sprang forward into daylight saving time and on a direct path to spring. The only problem was, the weather didn’t seem to get the memo.  As I write this blog, I am feeling grateful that our area only saw cold temperatures and a dusting of snow mixed with rain.

I am so thankful that we were spared the large amount of snow, ice and damaging winds that many states experienced.  You know, the kind of winter weather that can wreak havoc on our electrical system causing customers to be without power. We were fortunate and our system showed zero customers without power due to the weather. We were, however, ready and waiting in case you called.

At Santee Cooper, we have a Distribution Control Center that is staffed 24 hours a day, seven days a week. No matter what the weather, we are ready to respond should something cause you to lose power. You can visit our storm center to report outages and other power problems, or if you want to monitor outages online. You can also call us anytime at 1-888-769-7688 to report an outage or other problem.

We have crews who are on call and ready to arrive at your location, assess the problem and begin repairs as soon as possible once we know you are without power.

We have a Customer Care Center with agents who will take your call and log your outage information helping to insure we respond as soon as possible to restore your power and keep you comfortable.

Our engineering, technical services and planning departments work ahead of any storm to monitor our equipment, system load and other factors and equipment, to insure our system is maintained and in the best condition possible to weather any storm that comes our way.

Winter ice storms, tornados, thunderstorms and hurricanes are all weather-related storms that we see from time to time in our service territory. While we cannot guarantee you will never lose power, we can guarantee you we are prepared and ready to respond should any storm cause a power outage on our system.

We are here for you, 24/7.