A Few Words About COVID-19 and Santee Cooper
The health and safety of the communities we serve and our employees who serve them are top priorities for Santee Cooper. We have taken several steps to address the COVID-19 pandemic and would like to assure you that we will continue to provide you with safe and reliable electricity during this crisis.
Suspending Terminations – We will not be disconnecting power for delinquent bills through April 2 and will reevaluate the situation at that time. In the meantime, it’s important to note a couple of things:
- Our retail offices are currently open for drive-through only, but you can manage your account and pay your bill anytime using MEL. Register now.
- If you are having difficulty paying your bill for any reason, it’s important to be proactive and notify us as quickly as possible. Even though we aren’t disconnecting power, you will continue to be responsible for what you use. We may be able to make arrangements to help avoid problems down the road.
Keeping Employees Safe – Our employees are our most valuable resource. To help mitigate the potential spread of the virus, we have implemented several new policies:
- We are encouraging telecommuting when possible for those who can work remotely.
- For those who perform jobs that prohibit working remotely, we are continuing robust cleaning processes and encouraging social distancing.
- We have suspended all non-essential travel and are requiring self-quarantining for 14 days if an employee meets certain criteria.
Beware of Scams – It’s unfortunate, but some people see times like these as opportunities to take advantage of the vulnerable. Here are some tips to help avoid being scammed:
- We will never call and demand immediate payment over the phone.
- Never provide personal information such as your Social Security number or banking information unless you initiated the call and are confident you are speaking to the right person.
- If you think you’re being scammed, hang up and call us at 1-800-804-7424, or at 843-347-3399 in Horry or Georgetown counties or 843-761-8000 in Berkeley County.
We will continue to monitor this situation and keep you informed of any changes in our policies along the way. Be sure to follow us on social media and sign up for our customer newsletter. Remain vigilant, stay safe, and we’ll continue to be here when you need us.