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Power Restoration

Power Restoration

Visit our Storm Center or call 1-888-769-7688 to report an outage.

Be prepared to provide the following information:

  • The account number and the name associated with the account
  • The telephone number where you receive electric service
  • The nature of the problem (i.e. power outage, partial power, dim or flickering lights, etc.)
  • Any additional information (i.e. line is down, loud noise, etc.)

Who makes repairs?

In the wake of a hurricane or other storm, you may experience damage to the cable, meter base or other equipment that supplies your electrical service. 

Overhead residential services

Santee Cooper's Responsibility:

  • Service Drop
  • Electric Meter

Customer's Responsibility:

  • Weather Head
  • Electric Service Entrance & Conduit
  • Meter base*

Underground residential services

Santee Cooper's Responsibility:

  • Underground Service Cable**
  • Electric Meter


Customer's Responsibility:

  • Electric Service Entrance & Conduit
  • Meter base*


*The meter base is provided by Santee Cooper, but installed by the customer 

** In a few cases, the customer owns the underground service cable