Supporting our Community
Santee Cooper works hard to support our customers and their communities. We understand that life can bring some uncertainties and we want to help in times of need. Our goal is to provide our customers information about programs and services that are available from Santee Cooper and other resources, to help with a variety of situations.
Special Needs Program
To qualify for the Special Needs Customer Program, you or a member of the same household must be chronically ill and/or on some sort of life-support device. Acceptance into this program will allow Santee Cooper to handle your account with special care. However, if your bills are not paid, your account will be subject to Santee Cooper’s disconnection rules. Special Needs customers will need to recertify medical status every year.
Contact your Special Needs Coordinator at:
Horry/Georgetown Customers: (843) 347-3399
Berkeley County Customers: (843) 761-8000
The third-party notification allows a third-party contact to be notified when service is scheduled for disconnection. The contact is not responsible for payment of the customer’s bill. The notification is only meant to assist customers with avoiding disconnection.
Billing & Payment Options
We offer several billing and payment options for our customers. If you’re interested in one of the following please contact us at (800) 804-7424 or email@example.com
Need extra time paying your bill? A pay plan is a short-term extension that will allow you extra time to make your payment without the risk of disconnection.
If you have accumulated an unpaid balance, we can divide your balance into payments over time. Then, you can pay a portion of that outstanding balance along with your current bill each month until it is paid off.
Customers who qualify can pay the same amount each month, so they know what to budget. This plan is available for residential and small business (GA) customers who have had service with Santee Cooper at least one year. Budget billing helps reduce seasonal variances in electric bills by approximating the next budget year's usages in dollars and charging the customer equal monthly payments.
Prepay is a customer-friendly, pay-as-you-go program that allows you to pay what you want, when you want. Electricity is paid for in advance, before it is even used. Instead of receiving a paper bill each month, energy use is calculated daily and subtracted from your Prepay account balance.
Federal, State & Local Utility Assistance Programs
The Low-Income Home Energy Assistance Program (LIHEAP) provides home energy assistance to help eligible low-income households meet their home heating and/or cooling needs.
Berkeley County Customers -
Palmetto Community Action Partnership
1069 King Street, Charleston, SC
Georgetown County Customers -
Waccamaw Economic Opportunity Council
1837 N Fraser Street, Georgetown, SC
Horry County Customers -
Waccamaw Economic Opportunity Council
Conway, Loris & Myrtle Beach locations
The Weatherization Assistance Program provides home weatherization assistance to improve the quality of life for low-income families - particularly for the elderly, people with disabilities and children - by improving the energy efficiency of their homes while ensuring their health and safety.
Residents in 39 South Carolina counties who are behind on rent and utility payments due to the COVID-19 pandemic are encouraged to apply for help through the SC Stay Plus program from SC Housing.
Eligible renters can receive assistance with:
- 12 months of back rent (arrears) dating back to March 2020
- Up to (3) additional months of future rental assistance for those at risk of homelessness or housing instability (eviction)
- Utility assistance paid directly to the utility companies for past-due electric, natural gas, water, or wastewater bills dating back to March 2020.
To be eligible, one member of the household must:
- have qualified for unemployment or experienced financial hardship due to COVID-19
- demonstrate a risk of experiencing homelessness or housing instability; and
- have a household income at or below 80% of the county median income.
Below are some documents that applicants will be asked to provide. Not all documents are required, and SC Housing staff can help applicants if they do not have all of this documentation.
- Photo ID
- A signed lease or proof of rent payments
- A 2020 Federal Tax Return or pay stub from the last 60 days
- Proof of financial hardship— proof of unemployment, a layoff notice, or proof of business closure
- Proof of risk of housing loss or experiencing homelessness— an eviction notice or a past due notice for rent or utilities
To apply for assistance through SC Stay Plus, residents should fill out the application at SCHousing.com or call 1-800-476-0412/803-336-3420.
Community Agencies Offering Assistance
In addition to the governmental agencies offering assistance, you can find help through the United Way’s SC211 program, which offers up-to-date information about agencies that provide assistance for utility bills and other financial needs. The service is free and confidential and is available any time. Just dial 2-1-1 or visit www.sc211.org.
Click on the link below to find a few direct links to agencies that may be able to offer utility bill or other assistance in Berkeley, Georgetown and Horry counties. SC211 may have additional information about some of these agencies, and this list is based on agencies that have reached out to Santee Cooper and may be incomplete.
Community Cares Program (Coming 2022) Our proposed customer assistance program that will be funded by Santee Cooper customers to assist residential customers that experience a hardship and need assistance with their utility bill.
Energy Efficiency Rebates and Programs
We provide several programs to help you reduce your home or business energy consumption.