Supporting our Community

Santee Cooper believes working together to assist our community is very important. We understand that life can bring some uncertainties and we want to help in these times of need. Our goal is to provide you, our customer, options and give you information on programs and services that are available in our community no matter the situation.


Assisting Community Agencies

There are agencies in your community available to help with your electric bill. Click the appropriate link below for more information about assistance agencies in Berkeley, Georgetown, and Horry counties.

List of Helping Friends

Lista de Amigos que Ayundan


You may also use the United Way’s SC211 to obtain information about health and human service resources. The service is free and confidential and is available any time. Just dial 2-1-1 or visit www.sc211.org.


Federal, State & Local Utility Assistance Programs

The Low-Income Home Energy Assistance Program (LIHEAP) provides home energy assistance to help eligible low-income households meet their home heating and/or cooling needs.

Berkeley County Customers - 

Palmetto Community Action Partnership

1069 King Street, Charleston, SC 

(843) 614-3275

www.palmettocap.org

Georgetown County Customers - 

Waccamaw Economic Opportunity Council

1837 N Fraser Street, Georgetown, SC

(843) 546-6161 

www.weoc.org

Horry County Customers - 

Waccamaw Economic Opportunity Council

Conway, Loris & Myrtle Beach locations

www.weoc.org

The Weatherization Assistance Program provides home weatherization assistance to improve the quality of life for low-income families - particularly for the elderly, people with disabilities and children - by improving the energy efficiency of their homes while ensuring their health and safety. 

The Emergency Renter Assistance Program (ERA) makes available $25 billion to assist households that are unable to pay rent and utilities due to the COVID-19 pandemic. The funds are provided directly to States, U.S. Territories, local governments, and Indian tribes. Grantees use the funds to aid eligible households through existing or newly created rental assistance programs.


Billing & Payment Options

We offer several billing and payment options for our customers. If you’re interested in one of the following please contact us at (800) 804-7424 or customercare@santeecooper.com

Need extra time paying your bill? A pay plan is a short-term extension that will allow you extra time to make your payment without the risk of disconnection.  

If you have accumulated an unpaid balance, we can divide your balance into payments over time. Then, you can pay a portion of that outstanding balance along with your current bill each month until it is paid off.

Customers who qualify can pay the same amount each month, so they know what to budget. This plan is available for residential and small business (GA) customers who have had service with Santee Cooper at least one year. Budget billing helps reduce seasonal variances in electric bills by approximating the next budget year's usages in dollars and charging the customer equal monthly payments.

Prepay is a customer-friendly, pay-as-you-go program that allows you to pay what you want, when you want. Electricity is paid for in advance, before it is even used. Instead of receiving a paper bill each month, energy use is calculated daily and subtracted from your Prepay account balance.


Special Needs Program

To qualify for the Special Needs Customer Program, you or a member of the same household must be chronically ill and/or on some sort of life-support device. Acceptance into this program will allow Santee Cooper to handle your account with special care. However, if your bills are not paid, your account will be subject to Santee Cooper’s disconnection rules. Special Needs customers will need to recertify medical status every year. 

Special Needs Application

Contact your Special Needs Coordinator at:

Horry/Georgetown Customers: (843) 347-3399

Berkeley County Customers: (843) 761-8000

Third-Party Notification

The third-party notification allows a third-party contact to be notified when service is scheduled for disconnection. The contact is not responsible for payment of the customer’s bill. The notification is only meant to assist customers with avoiding disconnection.


Energy Efficient Programs

We provide several programs to help you reduce your home or business energy consumption. 

Do you ever wonder how you can make your home or business more energy efficient? A Santee Cooper Energy Advisor can come to your home or business and give you customized advice on how you can make your home or business more energy efficient and comfortable.* Click here for more information.

* Residential Customers - You will be provided with a free Home Energy House Call kit with products to get you started in making your home more energy efficient.

Looking at updating large energy consuming equipment? Santee Cooper offers rebates to offset the cost of upgrading to more energy efficient equipment in your home or business.  

Santee Cooper offers loans to approved customers to help with the expense of replacing energy efficient equipment. Loans are available for the following qualifying equipment: High Efficiency Electric Heat Pumps, Duct Replacements and Heat Pump Water Heaters. Click here for more information.

Small changes in the way you use energy around your home and business can add up, saving energy every day. Click here for more information.


Community Cares

Community Cares Program (Coming 2022) Our proposed customer assistance program that will be funded by Santee Cooper customers to assist residential customers that experience a hardship and need assistance with their utility bill.