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Cooper AI Assistant

Meet Cooper! He’s our AI virtual assistant. Cooper is here to help you answer a range of questions.

If Cooper isn’t able to help, you can simply select the “Connect Agent” option or type in “I want to speak to a live agent.” This will connect you to one of our Customer Service Representatives during normal business hours, Monday through Friday, 8 a.m. to 5 p.m. The live agent feature is not available nights and weekends.

Cooper is easy to use, and we encourage you to put him to the test!

How can Cooper help me?

  • What is MEL?
  • What is demand response?
  • I need to report an outage.
  • What is the interest rate on your loans?
  • What types of rebates do you offer?
  • Do you offer any payment assistance programs?
  • Who is the CEO of Santee Cooper?
  • What is an IRP?

  • What is my account number?
  • Can I stop service at my address?
  • I need to start service.
  • Can I make a payment arrangement?
  • How much is my bill this month?

Here's How You Can Chat with Cooper:

Click on the “Cooper” icon on the bottom right of each page. Then the bot will pop up like below.

  1. Enter your question in the “Start a new conversation” field and click “send.”

  2. Cooper will provide the answer accordingly. To get more information about your topic, click on “Click here for more info.”  It will redirect you to the website page.

  3. To change the language from English to Spanish, first go to “click here for more options” and then click on “Language” button.

    Then a pop-up will be shown to select the language. Once you select Spanish, Cooper will start responding in Spanish.

    If Cooper isn’t right for you, we have multiple ways to help you find what you need. Email or call 800-804-7424.