Investing in People to Power the Future
2025 Sustainability Report
Delivering reliable, affordable energy and water for a growing South Carolina requires more than infrastructure, it requires skilled people with the training and resources to manage complex work safely and efficiently. As Santee Cooper advances one of the most significant capital investment plans in its history, strengthening the people behind those projects is a critical part of delivering long-term value for customers and communities.
At the center of that effort are the teams responsible for planning, managing and building infrastructure across the system. We spoke with Jim Ross, General Manager of Planning, Projects and Construction, about how Santee Cooper is supporting its workforce to successfully deliver an expanding portfolio of projects.
Meeting the Demands of Growth
South Carolina’s continued growth is driving increased demand for reliable infrastructure. To meet that demand, Santee Cooper is managing projects that are larger in scale and more complex than those delivered in the past.
“The scope of today’s projects requires a higher level of coordination across disciplines,” said Ross. “Project managers are responsible for bringing together engineering, construction, financial oversight and scheduling while ensuring work is completed safely and responsibly.”
In this environment, strong project management is essential. Project managers serve as the central point of accountability, balancing technical requirements with cost, schedule and risk considerations.
“Successful delivery depends on understanding the full picture, not just one piece of the work,” he said.
SC: Why is investing in people so important to project delivery?
JR: Infrastructure projects ultimately succeed because of the people behind them. While tools and processes are important, it’s the experience, judgment and collaboration of our teams that drive results. As our capital investment grows, we’re committed to making sure our employees have the training, support and clarity they need to deliver high-quality projects for our customers.
Strengthening Project Management Practices
To support its expanding portfolio, Santee Cooper continues to strengthen project management practices using industry standards and lessons learned across the utility sector.
“We’re focused on using proven approaches that support consistency, transparency and accountability,” said Ross. “That helps teams plan effectively, manage risks and stay focused on delivering value.”
These practices provide structure while allowing flexibility to adapt to the unique needs of each project.
SC: How are employees being prepared to deliver this level of work?
JR: Training and professional development are ongoing priorities. We support industry-recognized certifications, mentoring and hands-on learning opportunities. We also encourage engagement with industry organizations so employees can stay current on best practices and emerging trends. Investing in learning ensures our teams are prepared for both today’s projects and future challenges.
Building Capacity for the Long Term
Delivering a multi-year capital plan requires thoughtful workforce planning. Santee Cooper is building teams with a mix of experience levels, supporting knowledge sharing and leadership development to ensure continuity over time.
The organization also works closely with trusted engineering, construction and specialty partners to support project delivery.
“Strong partnerships help us scale our work while maintaining high standards for safety, quality and performance,” said Ross. “We work collaboratively with our partners to ensure projects are delivered responsibly.”
SC: How is project performance monitored and supported?
JR: We maintain clear visibility into project schedules, costs and risks through strong project controls and regular communication. This allows leadership to stay engaged and address challenges early, supporting successful outcomes and responsible use of customer dollars.
Collaboration and Accountability
Effective project delivery depends on collaboration across planning, engineering, construction and finance. Early engagement and clear communication help teams align expectations and make informed decisions throughout the life of a project.
“When teams are aligned from the beginning, projects run more smoothly,” said Ross. “That collaboration supports better outcomes for our customers and communities.”
SC: What does a strong project delivery culture look like?
JR: Safety is foundational and guides every decision. Beyond that, it’s about accountability, transparency and stewardship. We plan carefully, manage risks and work collaboratively to deliver projects that meet our customers’ needs now and in the future.
SC: What message would you share with customers and stakeholders?
JR: We are committed to investing in our people so we can deliver infrastructure safely, responsibly and reliably. By strengthening our workforce today, we’re positioning Santee Cooper to meet future needs while being good stewards of the resources entrusted to us.