As of Oct. 31, 2025, we are ending the Empower SmartRewards demand response switch program, and we will no longer be installing new switches. For questions about your current switch, please call 833-493-1038 or you can email SmartRewards@santeecooper.com.
Thank you for your support and for being a valued part of the Santee Cooper family.
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We Appreciate You
You'll receive final bill credits no later than January 2026.
As a thank you for your participation, we will apply a final bill credit to your electric account no later than January 2026. This credit will be based on the anniversary of when you joined the program and will cover participation through the program's end date.
For example, if you joined in May and the program ends in October, your bill credit will reflect six months of participation (May through October), out of the 12-month program year.
Switch Safety
You may safely keep the switch installed in your home. However, it will no longer affect your energy usage after Oct. 31, 2025. Please be aware that the light on your switch may blink even though it's not functioning.
If you prefer to have the switch removed, please schedule an appointment before July 2026. To set up an appointment to uninstall the switch, call 833-493-1038 or email SmartRewards@santeecooper.com.
FAQs
No. The switch is safe to keep in place. After Oct. 31, 2025, it will no longer affect any connected loads. Please be aware that the light on your switch may blink even though it's not functioning. Removal is optional.
You can schedule a removal appointment at no cost before July 2026. After that date, uninstalls will no longer be offered. To set up an appointment to uninstall the switch, call 833-493-1038 or email SmartRewards@santeecooper.com.
Please note: If you do not make an appointment or if want the switch removed after July 2026, we recommend you work with a licensed electrician to have your switch removed.
You can schedule a removal appointment at no cost before July 2026. After that date, uninstalls will no longer be offered. To set up an appointment to uninstall the switch, call 833-493-1038 or email SmartRewards@santeecooper.com.
Please note: If you do not make an appointment or if want the switch removed after July 2026, we recommend you work with a licensed electrician to have your switch removed.
The final credit will be applied to your account no later than January 2026. If you did not receive a bill credit, please call 833-493-1038 or email SmartRewards@santeecooper.com.
The credit is based on the anniversary of when you joined the program, through the program's end date. For example, if you joined in May and the program ends in October, you will receive credit for six months of participation (May through October) out of the 12-month program year.
No. Once the program concludes, the switch will not impact your electric service.
Yes! We are excited to announce a new demand response smart thermostat program, launching in early 2026. This program allows you to participate in demand response events with a qualifying smart thermostat while enjoying greater comfort and control in your home.
More information is coming soon!